WE APOLOGIZE THAT YOUR ITEM DIDN’T WORK OUT.
ALL QUESTIONS REGARDING AN ITEM’S RETURN QUALIFICATIONS CAN BE FOUND ON THE HOME PAGE OF THE LINK ABOVE. IF YOU STILL REQUIRE ASSISTANCE WITH AN ISSUE NOT ADDRESSED ON THE FORM PLEASE EMAIL INFO@BRANDONCONWAY.COM
ALL RETURNED ORDERS ARE ISSUED ONLINE STORE CREDIT APPLICABLE TO ANYTHING IN THE DIAMOND ONLINE STORE. WE DO NOT OFFER ANY MONETARY REFUNDS FOR ONLINE ORDERS.
*ENTER THE ORDER NUMBER OR EMAIL AND FOLLOW THE INSTRUCTIONS ON THE RETURN CENTER PAGE TO RECEIVE YOUR INSTANTANEOUS SHIPPING LABEL AND TRACKING NUMBER. RETURNS WILL BE ACCEPTED FOR ITEMS WITHIN 30 DAYS OF PURCHASE WITH THE EXCEPTION OF FINAL SALE ITEMS. ALL TAGS MUST BE ATTACHED; THE PACKAGING MUST BE INTACT, AND THE PRODUCT MUST BE UNUSED. FOR RETURNS, THE CUSTOMER WILL BE GRANTED AN ONLINE STORE CREDIT EQUAL TO THE AMOUNT OF THE ITEM(S) RETURNED. A SHIPPING LABEL WILL BE GENERATED UPON REQUEST OF THE RETURN OR EXCHANGE. THE ONLINE STORE CREDIT CAN NOT BE USED FOR IN-STORE PURCHASES AT OUR DIAMOND FLAGSHIP STORES.